A warranty emergency is an event or situation related to the home’s performance that creates an imminent threat of serious damage to the home or results in an unsafe living condition. Emergency service is needed when there is:
  • a plumbing leak that requires shutting off the main supply
  • a sewer back-up
  • a total loss of heating and/or cooling (HVAC) – both units if a two HVAC house
If you experience a warranty emergency, please click on a service category below and contact the appropriate contractor. After contacting the contractor, please fill out the form below to inform UnionMain Homes Customer Care team about your emergency.

AC & Heat Support

All Communities (Except Reunion)
K&S AC and Heating


For Reunion Only
Houk AC
817-470-5862 or service@houkac.com

Main number covers normal service and after-hours emergency.

Examples of Emergency: Emergency will include total loss of AC/Heat or any type of leak. If two systems are installed and only one is not working, this will not be considered an emergency.


Factory Builder Appliances
Josh Fuller or 972-800-3863

Appliances are covered under warranty for 1 year from date of close.


In-Charge Electric
469-352-3129 (Brookville Estates, Creekside, Lake Breeze Estates)
972-746-0498 (Milrany Ranch)
817-475-8534 (Eagle Creek, Reunion)

Examples of Emergency: includes total loss of power, or power loss to AC/Heat.


All Communities (Except Reunion)
L&S Plumbing


For Reunion Only
Cathedral Plumbing

Main number covers normal service and after-hours emergency.

Examples of Emergency: total sewer blockage, total loss of water, gas odor, a leak that cannot be controlled at shutoff and loss of hot water.


For Eagle Creek and Lake Breeze
Southern Roofing


For Milrany Ranch and Brookville Estates
Corey Construction


For Creekside and Reunion
CMAC Roofing

Main number covers normal service and after-hours emergency.

UnionMain Homes does not accept third-party inspectors after move-in.