- a plumbing leak that requires shutting off the main supply
- a sewer back-up
- a total loss of heating and/or cooling (HVAC) – both units if a two HVAC house
Main number covers normal service and after-hours emergency.
Examples of Emergency: Emergency will include total loss of AC/Heat or any type of leak. If two systems are installed and only one is not working, this will not be considered an emergency.
Appliances are covered under warranty for 1 year from date of close.
Examples of Emergency: includes total loss of power, or power loss to AC/Heat.
Any request made after business hours will be addressed the following business day.
Examples of Emergency: total sewer blockage, total loss of water, gas odor, a leak that cannot be controlled at shutoff and loss of hot water.
Main number covers normal service and after-hours emergency.